OUR BOOKING TERMS
1. THESE TERMS
1.1. What these terms cover.
These are the terms and conditions on which we supply services to you, whether these are aesthetic treatments or our training services.
1.2. Why you should read them. Please read these terms carefully before you book with us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are The Academy of Beauty and Aesthetics Ltd a company registered in England and Wales. Our company registration number is 11846959 and our registered office is at 414-416 Blackpool Road, Ashton, Preston, United Kingdom, PR2 2DX.
2.2. How to contact us. You can contact us by telephoning our customer service team on 0151 345 6597 or by writing to us at firstname.lastname@example.org
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
2.5. Our “Website” means www.tabauk.com
3. OUR CONTRACT WITH YOU
3.1. How we will accept your booking. No booking is guaranteed until such time that we have received payment for the services in full at which time we will call or email you to confirm your booking. At this point a contract will come into existence between you and us.
3.2. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the services. This might be because (without limitation) the services are at full capacity, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the services.
3.3. We only provide our services in the UK. Our website is solely for the promotion of our services in the UK.
4. YOUR RIGHTS TO MAKE CHANGES
4.1. You have the right to cancel any contract in place with us, up to 14 days from the date on which it is made, without incurring any costs and we will refund any payments made to us, if you exercise this right. To do this, you must inform us in writing, either by email or letter to the addresses listed in these terms (see clause 8 below).
4.2. If you wish to make a change to the services you have booked please contact us as soon as possible after booking.
4.3. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7, Your rights to end the contract), but accept that if your request falls outside of the cooling off period (as described in clause 7 below), you may lose some or all of your payment made to us up to that point, or shall remain liable for any payment that would have been due to us, should your booking have proceeded, where we have incurred non recoverable costs or expenses in anticipation of your booking.
4.4. Your rights under clause 4.1 above, are lost if, you make a booking with us within 14 days from the date on which we will be providing the services. Should you attempt to cancel or change any contract within 14 days of the date on which the services are due to be provided, and we are unable to accommodate the changes requested, you may lose any and all sums that you have paid to us under that contract.
4.5. COVID-19: where possible, we will attempt to accommodate any changes that you wish/need to make as a result of or stemming from the rules and impact of Covid-19. Please inform us as soon as possible on becoming aware of any impact this may have on your contract with us. Should you need to cancel or rebook any contract with us as a result of testing positive for Covid-19, we may ask you to provide evidence of a positive test result. You agree to provide all such information or documentation as we may reasonably request in this regard. You hereby accept that failure to provide any such information may result in us perceiving your actions as a breach of our contract with you, and as such, you may lose any/all sums paid to us at that time, or remain liable to us for any payments that would have been due, had the contract been performed.
5. OUR RIGHTS TO MAKE CHANGES
5.1. Minor changes to the services. We may change the content of the services at any time up until the time for delivery of the services:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement general adjustments and improvements.
6. PROVIDING THE SERVICES
6.1. Providing the services. We will provide the services on the date agreed with you during the booking process, as otherwise displayed on our Website, or as agreed with you in writing.
6.2. We are not responsible for delays outside our control. If our provision of the services, or part thereof, is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay such as re-arranging the date of the services as soon as possible. Provided we do this we will not be liable for delays caused by the event, but if we are unable to provide the services, or part thereof, to you within 6 months from the date on which the services were to be provided under the contract, you may contact us in writing to end the contract and receive a refund for any services, or part thereof, that you have paid for but not received. For the avoidance of doubt, if any part of the service has already been delivered, you shall only be entitled to receive a refunded payment to reflect the part of the services which remains unperformed or delivered at the time of cancellation.
6.3. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, this will have been told to you over the telephone or on our website or told to you in the services of email exchanges. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may have to cancel your booking.
6.4. If we have to cancel any contract due to an error or omission in the information you have provided (in order to satisfy the requirements of clause 6.3 above) within 14 days of the date on which the services were to be provided, then you shall lose any payments made to us under that contract.
6.5. COVID-19: we shall use all reasonable endeavours to comply with Government guidance and requirements in place ay the time we make a contract with you and/or deliver the services. This may change at any stage and we cannot be held liable for any changes that we have to make in our contract with you, or how/when we deliver our services which are as a result of or stemming from Government requirements or guidance in relation to Covid-19. Should our contract with you need to be changed in anyway, or cancelled, we shall contact you to inform you of this and will use reasonable endeavours to work with you to find an alternative day/time/location in order to perform the services. Should this not be possible, we shall not be liable to you for anything more than any monies received by us, from you under any one contract, which we shall refund in accordance with the remaining provisions of these terms.
7. YOUR RIGHTS TO END THE CONTRACT
7.1. You may be able to end your contract with us in the following circumstances. Your rights when you end the contract will depend on how we are performing and when you decide to end the contract:
(a) If the services are misdescribed you may have a legal right to end the contract (or get some or all of your money back), see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2; and
(c) If you have just changed your mind about the services, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(c) there is a risk that the provision of the services may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services which have already been provided, even if the cancellation period is still running.
7.5. How long do I have to change my mind? You have 14 days after the day we email you to confirm your booking. However, once we have begun to provide the services you cannot change your mind, even if the period is still running. If you cancel after we have started to provide the services, but within the 14 days, you must pay us for the services provided up until the time you tell us that you have changed your mind.
7.6. If you decide to cancel the contract with us after the expiry of the 14 days cooling off period, you are at risk of losing any and all payments made to us, whether or not any services have been performed.
7.7. FOR THE AVOIDANCE OF DOUBT, IF YOU MAKE A BOOKING WITH US WITHIN 14 DAYS OF THE DATE ON WHICH THE SERVICE IS TO BE PROVIDED, YOU HEREBY ACCEPT AND UNDERSTAND THAT IN PROCEEDING TO MAKE THAT BOOKING AND PAYMENT TO US, YOU ARE WAIVING YOUR RIGHT TO CANCEL UNDER THE COOLING OFF PERIOD PROVIDED BY THE CONSUMER CONTRACTS REGULATIONS 2013, SINCE WE WILL HAVE MADE PROVISION FOR YOU TO RECEIVE THE SERVICES AND EXPENDED TIME AND RESOURCE IN ACCOMMODATING YOU ON THE COURSE/AT THE VENUE/TO RECEIVE THE SERVICE WITHOUT MUCH NOTICE, THEREBY INCURRING COSTS AND CHARGES. AS SUCH ANY PAYMENTS MADE BY YOU UNDER THESE CIRCUMSTANCES ARE NON-REFUNDABLE.
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on the number above. Please provide details of what you bought, when you ordered or received it and your name and address.
(b) By post. You can write to us at The Academy of Beauty and Aesthetics Ltd Unit 7 Venture Point, Stanney Mill Road, Chester, CH2 4NEI including details of the services you have bought, your booking details and your name and address.
8.2. Model Cancellation Form. If you wish to cancel your booking you can also complete our model cancellation form, which can be requested by email at email@example.com. Please post it or email it to us. However, the use of the form is not compulsory.
8.3. Returning services materials after ending the contract. If you end the contract for any reason after any course materials have been dispatched to you or you have received them, you must return them to us in their original packaging and in the same condition in which you received them. You must either return the goods in person to our offices, or post them back to us at The Academy of Beauty and Aesthetics Ltd Unit 7 Venture Point, Stanney Mill Road, Chester, CH2 4NEI. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Should we receive any items back in an unsalable condition, or in a condition different to that in which they were sent, we reserve the right to charge you for the materials, any such charges shall be deducted from any payments you have made to us, prior to issuing any refund.
8.4. How we will refund you. We will refund you the price you paid for the services (save for any deductions made under clause 8.3 above or 8.5 below) by the method you used for payment. However, we may make deductions from the price, as described above, and below.
8.5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
8.6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 14 days of your telling us you have changed your mind.
9. OUR RIGHTS TO END THE CONTRACT
9.1. We may end the contract if you break it. We may end the contract for a services at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.
9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. This is usually the amount of your deposit.
9.3. We may withdraw the services. We may write to you to let you know that we are going to stop providing the services. We will let you know as soon as possible in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.
10. IF THERE IS A PROBLEM
10.1. How to tell us about problems. If you have any questions please contact us. You can telephone our customer service team on 0151 345 6597 or write to us at firstname.lastname@example.org
10.2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
For services, for example the provision of our courses or aesthetic services to you, the Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also clause 7.3.
11. PRICE AND PAYMENT
11.1. Where to find the price for the services. The price of the services (which includes VAT) will be the price as told to you over the telephone and as displayed on our Website. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the services you book.
11.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
11.3. What happens if we got the price wrong. It is always possible that, despite our efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price for the services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
11.4. When you must pay and how you must pay. We accept payment by debit card, major credit cards, BACS and PayPal. Further information about our payment methods can be found on our Website.
11.5. Deposits: We may ask our customers to pay a deposit at the time of booking. We will let you know at the time of booking or it will be displayed on our Website the amount of deposit required.
11.6. Final Balances If you are booking a course the final balance of the services is due 14 days before the date of the services. If you are a model an advance payment of 25% is required at the time of booking with the balance payable once your treatment has been provided.
11.7. Services booked within 14 days of services date For services booked where the services date is less than 14 days from the date of booking, the price of the services must be paid in full.
11.8. We will cancel your booking if you pay late. If you do not make any payment to us by the due date we cannot guarantee your place on the services and we may at our discretion cancel your booking.
12. PRACTICAL CONSIDERATIONS
12.1. If you are purchasing reduced price Services as you are volunteering as a model Deposits are to be paid on booking to secure the allocated appointment slot. Without a deposit payment, the appointment is not secured and therefore we may not be able to accommodate you at the time requested.
12.2. Model appointments are carried out by our students under supervision from our tutors. Models should be aware that they are receiving a discounted service, to reflect the level of skill, expertise, experience, qualification and/or training that the practitioner has and therefore we will not be held responsible for unsatisfactory results.
12.3. Cancellations or rearrangements for any services made within 48 hours of the appointment time will result in loss of deposit. You will also lose your deposit if you fail to show up to your appointment.
12.4. Anti Wrinkle Injections The reduced price for Anti Wrinkle injections does NOT include a top up appointment. If unsatisfactory results have occurred, models should contact us to arrange for a nurse practitioner to assess the results and decide if further services by way of a top up are required. If it is, this will be of no additional charge. Our decision in this regard is final and in our absolute and sole discretion.
13. OTHER IMPORTANT INFORMATION
13.1. Copyright: Please note that all training manuals, materials, pictures, videos or any website content and anything you receive from us is the sole property of The Academy of Beauty and Aesthetics Ltd. You must not attempt to copy or use without our consent or share any part of our material with a third party otherwise you may be liable for breach of these terms and/or copyright infringement.
13.2. Social Media Policy. You must not publish nor share our training manuals, materials, pictures or videos on any of your social media pages without our prior written consent.
13.3. Training Academies and Trainers If you offer your own courses within the beauty industry, we are happy to offer our courses to you. However, in order to protect our legitimate business interests, by purchasing any of our courses you agree that you will not (and shall procure that none of your employees, workers or self-employed contractors shall not) offer a similar or identical course to the course purchased from us to your own customers for a period of 12 months from the date you completed our course.
13.4. Indemnity You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your breach of clause 12.7.
14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14.1. We are only responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our services.
14.3. We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are operating in the services of a business, then our liability to you shall be limited to an amount equivalent to the price of the services.
15. How we may use your personal information
16. Other important terms
16.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
16.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
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We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how The Academy of Beauty and Aesthetics Ltd collects, processes and looks after your personal data when you visit our website (regardless of where you visit it from) and by using our services. It will also tell you about your privacy rights and how the law protects you.
We are The Academy of Beauty and Aesthetics Ltd. We are the controller and responsible for your personal data (collectively referred to as “TABA” “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at email@example.com
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Academy of Beauty and Aesthetics Ltd, Unit 7 Venture Point, Stanney Mill Road, Chester, CH4 9AE.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the beauty or training services which we are providing or about to provide to you.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to The Academy of Beauty and Aesthetics Ltd, accessible from www.tabauk.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
- Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Your identity and contact details (name, address, email, phone number etc);
- Details about payments to and from you;
- Information about how you use our website and services;
- Technical data about your equipment, browser, browsing actions and patterns;
- Your preferences in receiving marketing from us and our third parties and your communication preferences; Usage Data is collected automatically when using the Website.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Website or when You access the Website by or through a mobile device.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Website. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
How we collect your personal data
We use different methods to collect data from and about you including through:
- our day to day business dealings in providing our competition services to you;
- filling in forms or by corresponding with us by post, phone, email or otherwise;
- if you complete a survey or provide us with feedback;
- as you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies;
- by using publicly accessible sources; and/or
- via third parties such as analytics providers and/or your bank or building society or other financial institutions when you pay for our services.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to provide the Services we have agreed to or are about to agree to;
- It is necessary to protect your vital interests if you are physically or legally incapable of giving consent;
- Where it is necessary for our legitimate interests (or those of a third party) which means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
- Where we need to comply with a legal or regulatory obligation.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us on the details above.
Why we Use Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Services to you and to assess the quality of our Services,,
- to monitor the usage of our Website.
- to manage Your registration as a user of the Service via the Website. The Personal Data You provide can give You access to different functionalities of the Website and Service that are available to You as a registered user.
- the performance, development, compliance and undertaking of the purchase contract for the Services You have purchased or of any other contract with Us through the Service.To manage payments, fees, and charges, to collect and recover money owed to us for our Services, to manage our relationship with you,
- To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To attend and manage Your requests to Us.
- We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may use your data to form a view on the products and services which we believe could be of interest to you. You will receive marketing communications from us if you have used our Services or purchased a product from us or requested information from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside The Academy of Beauty and Aesthetics Ltd for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of you using our services or other transactions.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Website and/or Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With professional advisers including lawyers, bankers, auditors, accountants and insurers;
- With HM Revenue & Customs, regulators and other authorities;
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information will be held at our offices, by our Service Providers and in our IT provider’s data centres. In order for us to provide our services to you, from time to time we may have to share your personal data outside the UK and European Economic Area (EEA). This could include where our service providers or its data centres are based outside the UK and EEA (for example our IT cloud services), if you are based outside the UK or EEA, if there is an international element to the services we are providing or if one of our employees need to access our data remotely from outside the UK or EEA.
Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the Government and European Commission;
- Where we use certain service providers, we may use specific contracts approved by the Government and/or European Commission which give personal data the same protection it has in UK and Europe;
- The transfer of data to certain countries may require supplementary measures in addition to the specific contracts mentioned above such as redaction, encryption, anonymization or pseudonymization and data audits amongst other things;
- the transfer is necessary for the conclusion or performance of a contract concluded in your interest between us and a third party;
- Where the transfer is not repetitive, information is limited, the transfer is necessary for our legitimate interests and those interests do not override your own and we have put appropriate safeguards in place to protect your data.
We will also follow the Government’s guidance on international transfers to specific countries if and when it becomes available.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You are entitled to:
- request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- have your data corrected, updated or amended. Please note that we may ask you to verify any changes to your data such as a proof of change of address or name;
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it
- Object to and/or restrict processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Please note that in some instances we may have to stop providing our services to you but we will notify you if this is the case.
- Request the transfer of your personal data to you or to a third party, for example if you chose to use another business to provide services to you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org Our contact details are at the top of this page. You will not normally have to pay a fee for this, but we will let you know if we feel that it is fair to charge a fee, for example if your request is clearly unfounded, repetitive or excessive . Alternatively, we may refuse to comply with your request in these circumstances and will let you know if we feel that this is the case.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
COMPLAINTS OR CONCERNS
If you have any queries or concerns about the way we process your personal data then please contact us at email@example.com We hope that we can resolve any concerns for you, but if you wish to take your complaint further you can contact the Information Commissioners Office (ICO) and further information can be found on their website www.ico.org.uk.
By email: firstname.lastname@example.org
By visiting this page on our website:
By phone number: 0151 345 6597